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Painter 2018: Welcome book shows as offline

The Welcome book can be found at launch or under Help -> Welcome
 
 
Issue: 
The Welcome book shows as offline even though the user is connected to the internet
The options "What's New, Tutorials, Gallery and Get More" are disabled

Workaround:
Try closing the Welcome book by either the close button, pressing "Esc" or pressing"Enter" and reopening via Menu > Help > Welcome
It may require a few tries before it becomes available again.
 
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3 Comments

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    Pam

    The welcome book won't connect to the internet - showing offline.  First install of Corel Painter 2018 I could never access the Welcome Book.  After having to reinstall because of a computer issues, I was able to connect for all of one day but now it has reverted to showing offline so I cannot access the content there.  When I go to help to try and reload it, it momentarily shows content then goes into "offline" status. I have tried the suggestions above (going through the help menu) like 30 times a day and still no joy.

    Help!

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    Joyce Deckler

    I am having the same problem. The welcome screen says I am offline and closing and opening it doesn't change that. Perhaps this is something that could be fixed in a future update.

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    Pam

    Joyce, I found a workaround (quite by chance).  If you go to your brushes you can see new brushes there (now I only recently discovered this it may be because I bought some that this appeared). Go to choose a paintbrush from the brush library and there is a fly-out arrow on the left that brings up a list of brushes available for Corel Painter.  Hovering over one of those will show an info tab - click the info tab brings up info about that brush and above that on the screen there is a "more" link that brings up the other options available in the welcome book. (I hope this is worded in a way that makes sense ;)

    Perhaps not as handy as having it there on start-up but at least it is accessible :)

    Edited by Pam
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