Painter 2018: Welcome book shows as offline

The Welcome book can be found at launch or under Help -> Welcome
The Welcome book shows as offline even though the user is connected to the internet
The options "What's New, Tutorials, Gallery and Get More" are disabled

Try closing the Welcome book by either the close button, pressing "Esc" or pressing"Enter" and reopening via Menu > Help > Welcome
It may require a few tries before it becomes available again.
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  • 0

    The welcome book won't connect to the internet - showing offline.  First install of Corel Painter 2018 I could never access the Welcome Book.  After having to reinstall because of a computer issues, I was able to connect for all of one day but now it has reverted to showing offline so I cannot access the content there.  When I go to help to try and reload it, it momentarily shows content then goes into "offline" status. I have tried the suggestions above (going through the help menu) like 30 times a day and still no joy.


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    Joyce Deckler

    I am having the same problem. The welcome screen says I am offline and closing and opening it doesn't change that. Perhaps this is something that could be fixed in a future update.

  • 0

    Joyce, I found a workaround (quite by chance).  If you go to your brushes you can see new brushes there (now I only recently discovered this it may be because I bought some that this appeared). Go to choose a paintbrush from the brush library and there is a fly-out arrow on the left that brings up a list of brushes available for Corel Painter.  Hovering over one of those will show an info tab - click the info tab brings up info about that brush and above that on the screen there is a "more" link that brings up the other options available in the welcome book. (I hope this is worded in a way that makes sense ;)

    Perhaps not as handy as having it there on start-up but at least it is accessible :)

    Edited by Pam
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