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Painter 2018: Welcome book shows as offline

The Welcome book can be found at launch or under Help -> Welcome
 
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Issue: 
The Welcome book shows as offline even though the user is connected to the internet
The options "What's New, Tutorials, Gallery and Get More" are disabled

Workaround:
Try closing the Welcome book by either the close button, pressing "Esc" or pressing"Enter" and reopening via Menu > Help > Welcome
It may require a few tries before it becomes available again.
 
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1 Comments

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    Pam

    The welcome book won't connect to the internet - showing offline.  First install of Corel Painter 2018 I could never access the Welcome Book.  After having to reinstall because of a computer issues, I was able to connect for all of one day but now it has reverted to showing offline so I cannot access the content there.  When I go to help to try and reload it, it momentarily shows content then goes into "offline" status. I have tried the suggestions above (going through the help menu) like 30 times a day and still no joy.

    Help!

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