This document applies to Avid Studio and Studio 16.
This FAQ covers troubleshooting for errors or crashes that could occur while installing Studio.
1. Error 1305: If you are getting a 1305 error during installation, please follow the instructions in this FAQ: 1305 Error on install.
2. NGStudio error: If you are getting a NGStudio error during installation, please follow the instructions in this FAQ: NGstudio Error when using or installing Studio
3. CRC/corrupt installation files error: If you are getting a CRC error or an error stating that installation files are corrupt, please follow the instructions in this FAQ: Error - CRC Failed in “filename…” or Error - “Some installation files are corrupt. Please download a fresh copy and retry the installation
4. Error 1402: If you are getting a 1402 error during installation, please follow the instructions in this FAQ: Error 1402 on installation
5. Error on install "Setup will now abort installation": If this error occurs during installation, please follow the instructions in this FAQ: Error on install "Setup will now abort installation
6. The Serial Number you entered is not valid’ occurs during installation – See this FAQ:Error: 'The Serial Number you entered is not valid' occurs during installation
1. Disc problems: Please inspect the install disc, checking the disc’s surface for dirt, smudges, fingerprints, etc. Clean off the disc with a soft cloth if necessary. Do not use paper towels or anything that could be abrasive and scratch the disc. Wipe from the center of the disc to the outer edge. Do not wipe a disc is a circular motion. Once the disc is clean, try installing again.
If the disc has scratches, it may still install, so continue with the next step.
If the disc is damaged with deep scratches or cracks so that it won’t install, please contact support for a replacement. The discs are warranted for 30 days and beyond that, there will be a $14.95 charge for replacement discs. Please have your Pinnacle order # or proof of purchase (receipt) from the store available to get a replacement disc.
2. Another Optical Drive: Many systems have 2 optical drives, i.e. a CD-ROM and DVD-ROM/burner. Put the disc that won’t install into the other optical drive, if available, and run the installer from that drive.
3. Restart the computer: In some cases the Installation can crash if Windows Update is running. In this case it is best to restart the system as requested by Windows and then try to reinstall Studio.
4. Startup tasks/programs: No other programs should be running when installing Studio. If you are familiar with MSCONFIG, you can use this tool to disable programs that are running at startup, that could interfere with the Studio installer.Click here to go to the FAQ that describes how to shut down extra background processes.