To resolve the issue, you will need to perform a clean installation of the software. This will replace the needed registry keys for proper operation of your software.
Complete Uninstall of Creator 9 & 10 on Windows XP
Complete Uninstall of Creator 9 & 10 on Windows Vista
Please note: When running registry cleaners, it is recommended that you disallow or skip Roxio/Sonic registry keys to avoid experiencing this issue again.