In some rare cases the error: XML Parsing Error - Error 15 Illegal Character may occur when launching or installing Studio.
If this error occurs, the following steps should resolve it.
Step 1: Uninstall Studio
Note: If you are getting this error while installing Studio, then there is nothing to uninstall. Skip this step and proceed to Step 2.
Uninstall the Studio program using the instructions in the appropriate FAQ for your product:
Only uninstall at this point, do not reinstall.
Step 2: Remove the Studio folder
The next step is to delete the Studio folder. The default location for this folder is:
- C:\Program Files\Pinnacle\Studio 12
Locate the folder appropriate for your Studio version, right-click on it and select Delete.
Step 3: Reinstall Studio
Reinstall the Studio program using the reinstall instructions included in the FAQ from Step 1.