Display Environment Message When Playing Blu Ray Movies

When trying to play Blu Ray movies you may receive an error such as "Your display Environment does not support Protected Content" or "Analog Output Detected"

These errors are related to HDCP copy protection.

You will receive this error in 2 possible instances.

  • When the display environment contains more than one output device (i.e. monitor and External Television or other display device)
  • You are trying to watch a video on a non-HDCP compliant monitor/connection.

In order for WinDVD to play correctly, you need to use a single output, which we recommend be your main desktop or laptop display, or change the way in which your display is connected.

It may be possible to set your external device as the single display but this is not a tested/supported set up in WinDVD. If you are using only one display, please check the following:

● If connected via HDMI

Verify the cable connected to your TV Set is not plugged into a “Standalone Only” port. Many new TV sets have more than one HDMI port you can connect to. In most cases, there will be one dedicated to a standalone Blu-Ray or DVD player.


● If connected via a DVI connection, verify the cable is in excellent condition and securely connected.


● If you are connected via a DVI to VGA/DSUB connection, this will not work with WinDVD. You must eliminate the converter plug.


● If connected via VGA/DSUB, you will need to switch to HDMI or DVI cable to ensure a proper digital connection with your monitor.


● Ensure your WinDVD is fully patched to the latest version. You can verify this by visiting this site (Click here) and downloading the latest service packs.

Patch Installation

If you try to install one of these patches and receive an error message stating that there is no product installed, then continue on to the next patch. This message refers to the fact the Service Pack you are trying to install is already present on the system, and there is no need to reapply it.

● Ensure your video card driver is of the latest version and date possible.

You can verify your driver date/version by opening ‘dxdiag’ on your system by following these steps:

a. Please click on the Start button.

b. If you are running Windows XP, Click on Run... (NOTE: If you are running Windows Vista or Windows 7, please type in the Start/Search bar)

c. Type in dxdiag and press enter

d. Please click yes to the Dialogue box that should appear to scan for hardware.

e. Click on the Display Tab on the top.

f. Your Video card Name will be the first piece of information on the left hand side under Device Name. The driver date and version will be displayed on the right.

g. Verify with your OEM Provider’s (ie: HP, Compaq, DELL, etc) support and downloads section for newer drivers or visit the company website for your display adapter manufacturer (ie: ATI, nVidia, Intel)


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