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Uninstall or Reinstall Instructions for Studio 12

This FAQ will guide you through an uninstall and reinstall of the Pinnacle Studio 12 software. There are three sections. Section 1 should cover most uninstall and reinstall needs. Section 2 covers some problems the basic uninstall does not. Section 3 has instructions on how to do an install using safe mode for cases where the software install is being problematic.

Section 1: Basic Uninstall and Reinstall Steps

  1. Go to Start - Control Panel
  2. In Windows XP click on Add or Remove Programs. In Windows Vista click on Programs > Uninstall a program.
  3. Select Studio 12 and click the Remove button (Windows XP), or the Uninstall button (Windows Vista). Follow any on-screen instructions to remove the software.
  4. If you have an install disc: Insert your Studio 12 disc into the DVD drive. The DVD should auto-launch. If it does not, use Windows Explorer to browse to the DVD. Look In the Setup folder, click on the setup.exe file to begin the installation of Studio 12.
  5. If you have a download version : If you have a download version of Studio 12, start the installation of the Studio software by locating the Downloads folder that was created in the download, open it, and double click on the Pinnacle_Studio_v12_Setup.part1.exe file to begin the install.
  6. Install the latest patch.

Section 2: Advanced Uninstall and Reinstall Steps

If the above steps fail, or you have the same problem in Studio Version 11 after the uninstall and reinstall procedure, try the following steps:

  1. Go to Start - Control Panel
  2. In Windows XP click on Add or Remove Programs. In Windows Vista click on Programs - Uninstall a program.
  3. Select Studio 12 and click the Remove button (Windows XP), or the Uninstall button (Windows Vista). Follow any on-screen instructions to remove the software.
  4. Download and run Regdelete. In the Regdelete pull-down window select Studio 12 and then click the "Clean" button.
    If you are having unlock/activation, or serial number issues, run Regdelete a second time and specifically select User activation and registration data from the pull-down list, then click the Clean button. This will clear activation and serial number information from the registry. Note: Only select User activation and registration data if you are having activation or serial number problems.
  5. Delete the Studio 12 folder. By default the location for this is C:\Program Files\Pinnacle\Studio 12. Note: This folder may or may not be present depending on what contents were installed.
  6. Perform a Windows search for Pixie. If it finds a Pixie folder, make a copy of it, and then delete it.
  7. If you have an install disc: Insert your Studio 12 disc into the DVD drive. The DVD should auto-launch. If it does not, use Windows Explorer to browse to the DVD. Look In the Setup folder, click on the setup.exe file to begin the installation of Studio 12.
  8. If you have a download version: If you have a download version of Studio 12, start the installation of the Studio software by locating the Downloads folder that was created in the download, open it, and double click on the Pinnacle_Studio_v12_Setup.part1.exe file to begin the install.
  9. Install the latest patch.



Section 3: Installation trouble

Note: This section only applies to Windows XP users only. Installing in Safe Mode is not a feature of Windows Vista. Use this section if you are having problems installing.

  1. Put the Studio 12 disc in the DVD-ROM drive. Close the auto install window.
  2. Double click on my computer.
  3. Right click on the Drive the Studio 12 DVD is in, and choose explore.
  4. In the window showing the content of the disc, go to edit - select all.
  5. Create a folder on your desktop called Studio. Paste the contents of the DVD to this folder.
  6. Boot into Safe mode. To do this, shut down the computer. When you turn it back on, tap the F8 key continuously until a menu pops up. Choose safe mode.
  7. Open the Studio folder you created on the desktop.
  8. Open the Setup folder.
  9. Double-click the setup Icon and follow the on-screen prompts to install Studio 12.

 

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