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How to Disable Messages in PaintShop Pro


To turn off Messages in Corel® PaintShop Pro, follow these steps:

  1. Open up PaintShop Pro
  2. Click on the Corel Guide.  It will look like this: RtaImage98ce.jpg
  3. Click on the Product Information and Preferences icon to the right of the Messages tab
  4. Click on Message Preferences
  5. Uncheck Keep me informed with the latest product related messages
  6. Click OK


Next step is to delete the Messages folder

For Windows XP users:

  1. Click START
  2. Click RUN
  3. Type:  %appdata% in the open box
  4. Click OK
  5. Double click on the Corel Folder
  6. Highlight the Messages folder and press the delete button on your keyboard

For Windows Vista, 7 and 8 users:

  1. Hold down both the Windows® and R keys on keyboard
  2. When the Run box appears, release both keys
  3. Type:  appdata in the Run text box
  4. Click the OK button
  5. Double click on the Roaming folder to open it
  6. Double click on the Corel Folder
  7. Highlight the Messages folder and press the delete button on your keyboard

 

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24 Comments

  • 0
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    Michael Cochrane

    this isn't helpful because the image that shows you where the corel guide is is missing.....I looked for over an hour in paintshop pro x6 and couldn't find it.

    As many others have stated, I paid for this product, I shouldn't be subjected to spam ads.....and the "don't see this message" box doesn't work.

    This is the last corel product I'll buy....

  • 0
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    LS Smith

    I agree 100%.  It's insane that you pay for a product and have to click through ads every time you start and stop the program.  Having no way to disable it is even worse.  I have purchased 5, 6 and 8 and will never purchase another Corel program if they don't stop the petty shareware-like bullshit.

  • 0
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    Caleb Murdock

    I am so angry at Corel that I'm fuming. I paid money for these programs, and I shouldn't have to put up with nag messages. The instructions above do not work. I deleted the Messages folder, but it was recreated. I turned off the option mentioned, but it is turned back on every time I start one of the programs. If they can't fix this, I won't be buying any more Corel programs.

  • 0
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    Netmajse

    I agree too. I tried to follow the instructions but after a few days the problems with messages and more came back

    I have purchased several versions of paintshop pro through the years. But never with this annoying problem before. I am currently using version 18 - and I have to admit I think of finding af new hobby. There are fun programs out there

    The update to version 18 went wrong too. It kept crashing - I contacted support but got the feeling I was talking to a robot. And the only solution I could get was to uninstall and install again. Finally I did - more than once = same problem. Now I will not update again - so I am also fighting with update-messages all the time

  • 0
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    Caleb Murdock

    I may have found the solution. I created an empty Messages folder and then used the Security settings to make it inaccessible to the program, so the program can't re-create the subdirectories that generate the nag messages. I did that a couple days ago, and I'm waiting to see if it worked. So far, after 1-1/2 to two days, no nag messages.

  • 0
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    Caleb Murdock

    Yes, that was the solution. If the program can't create the directories that generate the nag messages, then the nag messages can't appear. So after creating an empty Messages folder, right-click on it and select Preferences. Then select the Security tab. And then make the directory inaccessible to everyone by editing each group. You should be able to figure it out from there.

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    Mark Moseley

    Corel Management needs to pay close attention to these complaints. Losing repeat customers for advertising is exactly why companies like AOL died off. Do not go down that road, Coral.

    Stop spamming your customer base with these stupid ads.

    Email lists are for spam, not the very software you are selling to people.

  • 0
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    Kingsley Willers

    I have just removed X9 trial for this very reason, the pop up ads were appearing on my desktop when the program was not even open, Performing the suggested alteration to the messages tab may well help but if I am to be force fed adverts,then the program should be freeware.

  • 0
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    Caleb Murdock

    Kingsley, you CAN block the messages if you do what I say in my post directly above. However, I strongly feel that this is the stupidest thing Corel has ever done. Not only that, Corel gives you the option to turn off the pop-up ads inside the program, but the option doesn't work. To stop the ads, you must go into the directory structure and make changes, and to find out how to do that, you have to call customer support. How dumb they are.

    I use a free anti-virus program -- AVG -- and they spam me once a week. Corel was spamming me every other day. Insane!

  • 0
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    Michael Cochrane

    Do you think Corel is reading these? I bet not...I bet the bean counters don't give a rat's ass about 10 or 100 customers, just as long as they make the $$....but then, when they don't, they'll wonder why....

    The idiocy of business models these days is atrocious....

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    Steve Youles

    I've been using this product for 15 years and it was GREAT when it was JASC and built and managed by people who cared. As usual along comes an aging, stagnant corporate like Corel and sadly JASC sell out their software to them. The beginning of the end. This dinosaur company will take down a great product with it's own aging and stagnant product when people vote with their wallets and go elsewhere thanks to arrogant, clumsy marketing like this. Last Corel product I'll buy. Microsoft did the same with Skype... the list is a long one where greta software dies once these companies acquire them. MC above is right. The morons in suits counting their dwindling sales don't give a shit. So hopefully soon they'll be out of a job when Corel folds, or better still, gets bought out by a Chinese firm.

  • 0
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    Caleb Murdock

    Steve, I disagree with you 100%. Yes, I hate it that PSP is now behaving like nagware, but since it was taken over by Corel, the number of features in the program has increased dramatically. The current version of WordPerfect, which was purchased from Novell (which purchased it from WordPerfect Corp.), is now the most feature-rich and stable version I have ever used. The current version of PSP is also the most stable version I have ever used. Corel is NOT a tired, stagnant corporation. Their own software -- specifically, CorelDraw -- is a good program. It's fine to be angry at Corel for making a marketing mistake, but don't denigrate the entire company.

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    maillist006

    I have followed the Corel supplied information several times to stop these unwanted adverts, but they always come back. I have registered this programme, I do not want these pop up adverts, and it seems like many more users don't want these pop up adverts either, why are we still being force fed them?

     

  • 0
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    Caleb Murdock

    I've given the solution above (in my third post). You have to create an empty Messages folder and then change the permissions for the folder so that the program can't put its nagware program in there. Corel support can help you do this.

  • 0
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    maillist006

    Thanks Caleb, I tried using your suggestion previously, but got confused with the numerous options offered for permissions, so I selected a few and the computer locked up :)

    I then tried again with less permissions selected, but including blocking 'Write' and I still got the spam ad, but with no images. I am not sure if this is relevant but the spam seemed to appear when I clicked on "Check for Updates", which still added a message to the Messages folder, even though I have removed the permission to write to it.

    We should not have to contact Corel support for this information, it should be readily available, and easy to implement, or they should stop imposing those ads on all users.

  • 0
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    Caleb Murdock

    calebmurdock [at] cox.net -- I am too busy to do it now, but over the weekend I will go over the specific steps to kill your spam messages. Send me an email. It would probably be easier to do it over the phone.

  • 0
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    maillist006

    Thanks again Caleb, I have been experimenting with some settings and I have not had any adverts over the last couple of days.

    After right clicking on the Messages folder, and then selecting the Security tab, I changed the settings for 'Everyone' and 'System' to deny 'Write'

    I then opened  Paintshop Pro and through the 'Help' > 'Messages Preferences' menu I deselected 'Keep me informed with the latest product related messages' which seems to have worked.

     

    Edited by maillist006
  • 0
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    Michael Cochrane

    Yeah, I tried the security settings, permissions, creating folder, after a couple of hours I got it to work...for about a week....Then corel sent their hackers in and said no spam? we can't have that!

    Now they're back.....

    They don't give a rat's ass but I will NEVER buy another piece of their software, download it? pirate it? but if you're going to spam me every time I open your app, I'm not going to pay for it.....

  • 0
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    Caleb Murdock

    Corel doesn't have "hackers". I disabled the Messages folder in October, and I have not seen a single spam message since. You haven't done it right. I gave my email address above. Drop me a note and I'll guide you through the process on the phone.

    I agree that Corel is being incredibly stupid.

  • 0
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    Michael Cochrane

    haha I was being sarcastic.....but the software by passed whatever I did to stop the spam and it started up again...

  • 0
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    Caleb Murdock

    I gave my email address above. If the problem persists, you can contact me.

  • 0
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    John L Rice

    Hi all,

    I was getting so mad over the annoying messages that I had to drop everything and seek out a solution. Thanks for everyone's input. I did find that there is a menu option to turn the annoying crap off, I just did it so I hope it continues to work. 

    I'm on version 19.1.0.29 of PSP so maybe a recent update added this but in the Help menu there is a selection titled "Message Preferences" that opens a window with  several options you can set. Here is an image of how I've set mine (everything off ;-)

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    Pete Moss

    I hope this company goes out of business. If you send a message to them on facebook about how to stop the pop up spam, they send you this page knowing full well that it doesn't to jack. I have decided that every time I get a pop up for spam from them, i am going to post my same complaint on the facebook page. They plan on doing nothing about stopping the pop ups.

  • 0
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    Caleb Murdock

    I gave instructions above on how to fix this, and I also gave my email address so that people could contact me. You have to delete the contents of the Messages folder and then use permissions to block the program from reinstating the files that generate the nagware messages. My email address is caleb [at] purebeads.com. Send me a note and I'll give you more specific instructions. I did this on my computer in October and have not seen a nag message since. Corel technical support can also help you do this.

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