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How to Disable Messages in PaintShop Pro


To turn off Messages in Corel® PaintShop Pro, follow these steps:

  1. Open up PaintShop Pro
  2. Click on the Corel Guide.  It will look like this: RtaImage98ce.jpg
  3. Click on the Product Information and Preferences icon to the right of the Messages tab
  4. Click on Message Preferences
  5. Uncheck Keep me informed with the latest product related messages
  6. Click OK


Next step is to delete the Messages folder

For Windows XP users:

  1. Click START
  2. Click RUN
  3. Type:  %appdata% in the open box
  4. Click OK
  5. Double click on the Corel Folder
  6. Highlight the Messages folder and press the delete button on your keyboard

For Windows Vista, 7 and 8 users:

  1. Hold down both the Windows® and R keys on keyboard
  2. When the Run box appears, release both keys
  3. Type:  appdata in the Run text box
  4. Click the OK button
  5. Double click on the Roaming folder to open it
  6. Double click on the Corel Folder
  7. Highlight the Messages folder and press the delete button on your keyboard

 

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38 Comments

  • 0
    Avatar
    Mark Horak

    I am close to figuring this out. Corel's Trojan is indeed CUH.EXE. They setup a scheduled task to run CUH daily. This innocent task runs briefly and disappears from memory. But during its brief run it schedules a separate CUH execution at a random time the next day. When THAT CUH instance loads, it stays in memory until it finally pops up the ad (aka "tray notification") then disappears from memory like a kid who has thrown a fire cracker over the neighbor's fence. Very clever, IMHO. Now I may not have the details exactly right, but I'm close enough that it's time to turn it all off. So I renamed CUH.EXE to CUH.NOT. Plus, I deleted the existing CUH scheduled tasks just for good measure.

    Note that I was focused on the ads being delivered to the desktop. To stop the ads that appear each time I close the program, I went with a variation of Caleb's suggestion: I deleted the Messages folder under Roaming\Corel and replaced it with an empty text file called "Messages" (no extension). Now Windows won't permit recreation of the Messages folder. This alone might have stopped both types of ads without the need for my CUH machinations, but oh well.

    I'll follow up with any unintended consequences.

     

  • 1
    Avatar
    Caleb Murdock

    It didn't occur to me that the Messages folder could be replaced with a file named Messages but with no extension. That should work.

    Corel is crazy to nag its paying customers as if their programs were nagware. They are just crazy to do that. I'm now being nagged by AVG, an anti-virus program which never used to nag its users -- but they have an excuse since their program is free.

  • 1
    Avatar
    Mark Horak

    I actually like Corel, a lot. I've even visited their HQ in Ottawa, in mid January no less, for business reasons, and I liked everyone I met. They feel like a scrappy bunch of fighters, and I especially appreciate that they've kept WordPerfect alive. So I don't begrudge them all the emails, or the ads when I close PaintShop Pro. But this thing with the tricky ads on the desktop when I'm not using a Corel program is a bridge too far. Now that I see how they were doing it, I can also see how they could make them very difficult to eradicate. Come on, Corel, don't do that. You need customers like me on your side.

  • 0
    Avatar
    E van Putten

    This is the last time I buy a product from Corel.
    This pop-up is UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!

     

  • 0
    Avatar
    Mark Moseley

    It is frustrating, that the vendor will not even call it what it is, which is "adware". Just because they slap their own label on it, does not mean that they should be trying to "correct the customer" on the language to use. 

    I made a post on the Corel facebook page about Paint Shop Pro, and the adware. Their response was to tell me to contact support on how to disable the adware. 

    The actual response was:

    "HI Mark, appreciate you sharing this feedback. We'd be happy to help you with those in-app updates & notifications."

    This caused me to start looking for a better, replacement product for PSP.

    Corel has no intention of removing the adware. All they will do is to assist you in the convoluted steps to take to disable it. The reason it is such a pain to disable, is because Corel has intentionally made it difficult to disable. If they wanted it to be easy to disable, all they would have to do is add a tick box somewhere in the preferences.

    Corel is committing corporate suicide over adware. There are already some great new alternatives out there to Adobe and Corel. 

  • 0
    Avatar
    Caleb Murdock

    There IS a tick box to turn the messages off, but it doesn't work -- or, at least, it didn't when I first tried it a year or two ago.

  • 0
    Avatar
    Mark Horak

    Mark Mosely: One correction to Corel's FB response to you: The tray notifications are decidedly NOT "in-app." They are ads pushed to the desktop by a Corel executable that is stealthily and temporarily loaded into memory, independently of your usage of a Corel app. This is the bridge too far to which I referred, and the reason for my participation in this thread. I am hoping Corel will soon acknowledge this this tactic was the result of wrong thinking.

  • 0
    Avatar
    Ricardo Ar

    After deleting the Messages folder you don't need to recreate it and forbid program access. Just create an empty file named "Messages" and that's all. A folder cannot be created if a file with the same name is present. How to do this? Right- click and the Corel folder, New, Text File, "Messages.txt" and finally remove the .txt extension.

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