Use this FAQ to troubleshoot any problems where Studio giving a "Burning Failed" error during the process of burning the DVD.
1.UPDATE TO THE LASTEST PATCH:
If you have Studio version 15, there is no update at this time.
If you have Studio version 14, there is no update at this time.
If you have Studio version 12, download the latest version here.
How to download and install a patch:
- When downloading the patch make a note of where it is being saved to. We recommend saving the patch to the desktop.
- Before installing the patch, make sure that you do not have any other programs running. Studio must not be running.
- Once it is fully downloaded, double-click on the patch to begin the installation.
- Follow any on-screen prompts to complete the installation. Reboot the computer after applying the patch.
2.CREATE DISC CONTENT FIRST: Create the disc content first and then burn the disc as a separate step. To begin, select the "Create disc content but don't burn" in the Make Disc settings. If this process completes, it is a burn problem and not a render problem. Once the disc image is created, in a second step select "Burn from previously created disc content" in the Make Disc option. Studio will prompt you to browse to the disc image folder that you already created and begin to burn. If it still fails, continue to Step 5.
3.RESTART THE COMPUTER: Try opening the door of the DVD burner. If it won't open, then shut down Studio, then restart the computer. Launch Studio and try to create the DVD again using the safe mode setting.
o BLANK MEDIA IN THE DRIVE: Make sure that there blank, write-once media or rewriteable media in the DVD burner.
o TYPE OF DVD: Make sure that your DVD burner supports the media you use. As for any problem with burning a DVD, we recommend customer use rewriteable media to reduce the number of wasted DVDs when they have to troubleshoot a failure while burning DVDs. In this case, if you have only used rewriteable media, (RW) we would also recommend trying to use a write once (-/+ R) DVD and erasing the RW media.
o BRAND OF DVD: Pinnacle recommends using a name brand of DVD, i.e. Sony, Apple, Memorex, etc. We recommend trying a DVD from a different manufacturer to see if the problem is related to the brand of DVD that is being used.
5.EDIT THE REGISTRY: If steps 1 - 4 above don't work, please try this step. Attention: Please, only proceed if you (1) have backed up your registry before making any changes and know how to restore the registry to the previous state, (2) have successfully edited the registry before and (3) are comfortable with the risks associated with editing the registry.
Please try to delete the following registry path which will force the burn engine to completely redo the drive scanning. To edit the registry, do the following:
1. Make sure that Studio is not running
2. Run Regedit
3. Delete the whole RECORDER folder from both paths listed below from the registry:
4. Close Regedit
5. Restart Studio