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Why do I get Error 1921.Service ProtexisLicensing could not be stopped message during installation?

Corel Painter X may hang/freeze during Installation, resulting in a Stopping Services..... Error 1921.Service ProtexisLicensing could not be stopped error messsage.


During the installation of Painter X on Vista or Win XP, if the Trail version was not removed prior to the full installation from CD you may have a problem shutting down the Protexis Licensing Service. To Resolve the problem do the Following:

Windows XP:

  1. Click on Start and go to Run.
  2. Type msconfig and click on OK.
  3. The system configuration util will come up click on the Services tab.
  4. Put a check mark on "Hide all Microsoft Services"
  5. Look for the service called "ProtexisLicensing" and remove the check mark.
  6. Click on ok Apply then click on Close.
  7. Restart your System..
  8. Start the installation of Painter as Normal.

Windows Vista:

  1. Click on "Start" and go to "all Programs" then to "accesories" the to RUN.
  2. Type msconfig and click on OK.
  3. The system configuration util will come up click on the Services tab.
  4. Put a check mark on "Hide all Microsoft Services"
  5. Locate the service called "ProtexisLicensing" and remove the check mark.
  6. Click on ok Apply then click on Close.
  7. Restart your System..
  8. Start the installation of Painter as Normal.

 

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