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Drive Letter Access driver blocked on Vista launch

 

Note: This issue was resolved in Creator 10 and higher with streamlined Vista functionality. Visit theRoxio Upgrade Center for the latest version of Creator or call our Inside Sales Team at 1-877-582-6735 (Monday - Friday, 9:00 A.M. to 7:00 P.M., EST - excluding Roxio holidays) and mention coupon code "GCC 15" to get 15% off your upgrade by referencing this article.

Two patches have been created to resolve this issue. One is for retail or trial Roxio customers running Windows Vista compatible software, and the other for Dell users. Please follow the directions below to download and install the patch.


For Retail and Trial Customers

  1. This patch is offered for both 32-bit and 64-bit systems of Windows Vista?. To determine which system type of Windows you are running:
    • Right-click on Computer and select Properties.
    • Under the System heading, look for System Type. Next to it, your system type of 32-bitor 64-bit Operating System will be displayed.
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  2. Click the patch that matches your system type below.


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  1. When the Security Warning window appears, click Run.
  2. Follow the installer's on-screen instructions.
  3. When prompted to restart your computer, click Yes.
  4. The computer restarts, and the update is complete.


For Dell Customers

The patch is not intended for a customer base other than Dell. If you do not own a Dell system, it is being offered "as is" and to be used at your own risk.
To download and install the Roxio DLA Update:

  1. Click here for the DLA patch. When the file Download window appears, click Run. Note: If aSecurity Warning window appears, Click Run.
  2. Follow the installer's on-screen instructions.
  3. When prompted to restart your computer, click Yes.
  4. The computer restarts, and the update is complete.


Related Articles

System Requirements for Easy Media Creator 9 (applies to RecordNow and MyDVD 9)
Clean Install Instructions for Creator 9 on Windows Vista
Windows Vista Support for Roxio products

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