Currently Supported Roxio Products

Support is challenging and impacts the effectiveness of the Roxio product!

not sure what the problem is - I've used several audio capture programs including spin doctor - opening the audio assist program selecting the source and picking from the advanced menu various options for your capture similar to all the other programs is pretty self explanatory altho I have not used it yet as I just got toast 14 pro yesterday - I have about 100 left of over 3000 albums I've imported so will try audio assistant soon but have backups if it doesn't work well enough - it appears altho the sample rate changes with the media being used the bits per channel is stuck at 16 and I do not see a way to increase it to 24 or whatever - also I do not see how to increase the bit rate or change that in any way either - I would prefer to do 320 rather than 256 but assume that by choosing cd quality the program will set the bit rate automagically - good luck

Hey, 'Guys' . . .

Bought Toast14 PRO, PHYSICAL DISC version. I use El Capitan on my iMac desktop.

Would NOT 'load' and do its 'thing' when inserted into my iMac 'SuperDrive'!

Works like a charm when I insert the disc into my LaCie LightScribe d2 burner/player!!!

'THEY' sent another 'disc' . . .

ABSOLUTELY NO DIFFERENT!!!!

And, the 'chat threads' with "Customer Support"???

I was more 'successful' just trying different things, all on my own.

YES, I still have the chat pages to back-up the 'comedy show' I describe, that I've been through for about a week, now.

I do NOT remember ROXIO being so 'BAD', prior to being acquired by COREL!!

Do you not have a program with Roxio Cineplay for Windows 10?  Can you recommend a program that will play videos on Windows 10 if you do not support one?

I purchased a Roxio easy CD&DVD burning software and downloaded it but WILL NOT PLAY IN DVD PLAYER AFTER BURNING!  I need help with this as it is not doing what it's supposed to do and will need to return product if the issue is not corrected. I see alot of other comments on here are the same so if you can't fix the problem I need to return. Thank you for your time and hope to hear from you soon. Sincerely, Anthony Beaty

I have been using Roxio for several years now.  It has been great except for the past few months.  I am now using NXT4 after upgrading from creator 9, 10, and NXT 3.  I have created several DVDs from old VHS tapes of all my grandchildren for the past 18 years using the roxio video capture usb.  In the past 2 weeks I have been trying to get this device to work again.  The capture works just fine for the video, but after a short period of time the sound goes from good quality to a quality one would hear in a large concrete room with no furniture or padded walls - serious echos - and only during the capture process.  In a VHS player, the sound is great.  Is it possible that the video capture device is finally failing after all of these tapes?