Error 1920: Protexis Licensing failed to start when installing PhotoAlbum 7

When installing you may receive the following error:

Error 1920. Service Protexis Licensing . Protexis Licensing failed to start. Verify that you have sufficient privileges to start service.

The following procedure should stop the 1920 error from happening

  1. Make sure no other applications are running.
  2. Open the Windows Task Manager by pressing Ctrl+Alt+Delete on your keyboard.
  3. Click onto the Processes tab and look for PSIService.exe*.
  4. Highlight PSIService.exe and click the End Process button. Say yes to the prompt.
  5. Now try to install the program or push the retry button to complete the existing installation.
  • If you do not see PSIService.exe, check the box near the bottom of the Task Manager window that says "Show processes from all users", then look again.


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