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Print button appears grey after installing WordPerfect X7 Service Pack 2.

Print button appears grey after installing WordPerfect X7 Service Pack 2.

If your print button appears grey after installing WordPerfect X7 Service Pack 2 when you have printable text in your active document you will need to refresh WPO's Printer information.

To resolve the issue:

Note: It is important to remember that whenever a change to the registry is made, it is necessary to make a backup copy of the Windows

registry. For information on how to do this, please click here (link = https://support.microsoft.com/en-us/kb/322756 )

Once your registry is back up:


1. Close WordPerfect Office X7 applications.

2. Reset your WordPerfect printer settings

  • Windows Vista and Windows 7: Go to Start > All Programs > Accessories. Click Run, type "regedit" in the Open Box and click OK.
  • Windows 8: On the keyboard, press Windows key + R. Type "regedit" in the Open Box and click on OK.
  • All other versions of Windows: Go to Start > Run. Type "regedit" in the Open Box and click on OK.

3. In Registry Editor navigate to "PrintEngine" it is located in:

    HKEY_CURRENT_USER > Software > Corel > PrintEngine

4. Left click on the PrintEngine folder > Rename. Rename the folder to "PrintEngineOld"

5. Your printer information will be refreshed on the next launch of WordPerfect X7.

 

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