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Paint Shop Pro Photo freezes on 'Updating cache settings'

 

A problem has been encountered where the database for Paint Shop Pro Photo gets corrupted.

When trying to run Paint Shop Pro Photo, it can generate the error mentioned in the title of this article. This behavior can happen if you install and run Paint Shop Pro Photo X2 on a system that previously had Paint Shop Pro Photo XI or Snapfire Plus installed on it.

 

We are working on a permanent fix for this issue. Use the following workaround to allow launching of Paint Shop Pro Photo versions X1 or X2:

Delete or rename the Paint Shop Pro Photo XI database file: ImageDB.db.

Database file locations

On Windows XP:


C:\Documents and Settings\\Application Data\Corel


On Windows Vista:


C:\Users\/AppData/Local/Corel


Here are instructions to easily delete the ImageDB.db file.


On XP systems:

 

  1. Type %appdata% and click Ok (or push Enter on keyboard).
  2. Double-click on the Corel folder.
  3. Delete* the ImageDB.db file and then close this window.

On Windows Vista and Windows 7 systems:

  1. Click on Start button and then highlight the "Start Search" field
  2. Type in: %userprofile%/AppData/Local and push Enter on keyboard
  3. Double-click on the Corel folder.
  4. Delete* the ImageDB.db file and then close this window.

You should now be able to successfully run Paint Shop Pro Photo.


*NOTE: if you receive a message that the file cannot be deleted or is in use, Restart the computer, then immediately try deleting the file. It should delete fine after a restart.

 

If Paint Shop Pro Photo X2 still hangs or is slow responding, try the following: Do the following to delete the Paint Shop Pro Photo X2 Database files. The program will recreate the files upon next launch. First Close Paint Shop Pro Photo X2 if is it running.

  1. Go to Start | Run, Type %temp% and click Ok. (on Vista, click Start button, then highlight Start Search. Type %temp% and then push enter on keyboard)
  2. On the Windows® Explorer Tool bar, Click the Up Folder button. The Up Folder button looks like a folder with a green arrow pointing up. If you don’t see it, Click View | Go to | Up one level. (On Vista, click Organize | Layout | Menu bar. Once displayed, go to View | Go to | Up one level).
  3. Double click on the Application data folder. NOTE: The Application Data folder is a hidden folder. Make sure you have enabled viewing of Hidden files and folders to see this folder. We have included instructions* below for enabling this view.
  4. Double-click on the Corel folder.
  5. Delete all content in the Corel Folder and then close this window
  6. Try running Paint Shop Pro Photo X2 again and note how it functions.


* To enable viewing hidden files and folders do the following:

  1. Go to Tools | Folder Options.
  2. Click on View tab.
  3. In the large white area marked Advanced settings, check the "Show Hidden Files and folders" radio button.
  4. Click OK to accept this setting. You should now see the Application data folder as described above.

 

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