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Print button appears grey after installing WordPerfect X7 Service Pack 2

If your print button appears grey after installing WordPerfect X7 Service Pack 2 when you have printable text in your active document , you will need to refresh WPO's Printer information.


To resolve the issue:

Note: It is important to remember that whenever a change to the registry is made, it is necessary to make a backup copy of the Windows

registry. For information on how to do this, please click here.


Once your registry is backed up:


1. Close WordPerfect Office X7 applications.

2. Reset your WordPerfect printer settings:

  • Windows Vista and Windows 7: Go to Start > All Programs > Accessories. Click Run, type "regedit" in the Open Box and click OK.
  • Windows 8: On the keyboard, press Windows key + R. Type "regedit" in the Open Box and click on OK.
  • All other versions of Windows: Go to Start > Run. Type "regedit" in the Open Box and click on OK.

3. In Registry Editor navigate to "PrintEngine" it is located in:

  • HKEY_CURRENT_USER > Software > Corel > PrintEngine

4. Right click on the PrintEngine folder > Rename. Rename the folder to "PrintEngineOld"

5. Your printer information will be refreshed on the next launch of WordPerfect X7

 

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