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How to respond to cases via the Corel® Online My Account

How to sign into your Corel account

  • Go to the Corel® website  https://www.corel.com/corel/login.jsp
  • For Existing Customers: Enter the email address and password associated to your registered products, then click on the Sign In button
  • New User: Click on the Create an Account button.  After completing the registration information, the person is automatically directed to their online account.

 

  • Go to the SUPPORT section located at the lower right of the page
  • Click on Support Cases

 

  • Click on the CASE number to see information on the submitted case
  • To close the CASE, click on the CLOSE button

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  • Click the OK button to close a case and the CANCEL button if to maintain the activeness of the case..

To add a comment or reply to a case, simply click on the case number then add all the information to the "Add a Comment" box. Click in the "Add a Comment" field to submit a comment to the case.


Note: Attachments can also be made. Attachment of files related to any issues is helpful for the technical support representative when resolving a case.

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