Follow

Support Policy for Roxio Products

Support Policy for Roxio Products

Corel provides three levels of support for Roxio Products:

  • 14 Day Warranty Service for supported products
  • Premium Paid Support for supported products
  • Self Help for all products


14-Day Warranty Service for Supported Products
If you have registered your product within the last 14 days, you are eligible for free one-time installation and activation support.

  • You may use our on-line Submit Question form and receive a response within 6 business hours.
  • If required, a technical expert will schedule a call to further assist you.
  • Applies to a single installation or activation issue.
  • You have access to our extensive Knowledgebase articles, Learning Tutorials, Discussion groups, and Facebook.


Premium Paid Support for Supported Products
For questions not covered by our 14-day Warranty Service or the 14-day warranty period has elapsed.

  • You will receive an exclusive phone number for technical support in your order confirmation e-mail.
  • You may use our on-line Submit Question form and receive a response within 2 business hours.
  • Each paid support ticket is limited to a one-time, single use, but you may purchase as many tickets as needed.
  • You have access to our extensive Knowledgebase articles, Learning Tutorials, Discussion groups, and Facebook.


Warranty and Premium Paid Support does not cover:

  • Network installations with Terminal Server, NetWare, or Linux
  • Custom development, such as macros or Microsoft Visual Basic for Applications (VBA) customization, etc.
  • Support for any 3rd party software integration such as ODMA or OLE
  • Installation issues caused by non-Corel software conflicts or hardware issues (computer, printer or other equipment)


Self Help for All Products
For all products:
You have access to our extensive Knowledgebase articles, Discussion groups, and Facebook

 

Was this article helpful?
1 out of 2 found this helpful
Have more questions? Submit a request

3 Comments

  • 0
    Avatar
    Peter Converse

    I've struggled a lot with Roxio as a Mac user. I've recently purchased Toast 14 and was hoping to find Audio Assist comparable to Spin Doctor (SD). Spin Doctor stopped working on my Mac several years ago, so I gave up. I had hope that Audio Assist was its successor. Unless I'm doing something wrong or the software didn't load properly, I cannot find any effective editing tools, as advertised. 
    I'd be grateful for any help. 

  • 0
    Avatar
    Marcie McDowell

    I registered my Roxio Easy LP to MP3 yesterday, was unable to install according to the getting started guide.  I tried to chat and was unable to establish communication.  So I called the 877# this morning and was told that I would be getting a step-by-step instruction by email.  I have step-by-step instructions, but my stereo apparently does not have what is required for connection, because I recorded nothing.  I need to be contacted by a live person by phone or chat, or I am returning the item.

     

  • 0
    Avatar
    Cathy Freeman

    I have been using Roxio Creator 2012 & Photoshow SUCCESSFULLY all week, then all of a sudden, when I try to export a Photoshow, I get the message: Cannot install payload.  It is not DIGITALLY signed..

    sonic_video_engine_0060.exe!

    Using Windows 7 64 bit.

    Please help.  Urgently needed!

Please sign in to leave a comment.