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Painter 12 crashes shortly after the welcome image appears

When launching Painter 12, it crashes shortly after the welcome image appears. A Wacom Tablet with pen is in use.



Please follow these steps:

1. Close Painter and restart the system.

2. Open Task manager by pressing Ctrl+Alt+Del.

3. Go to Processes and make sure that you get shown processes for all users.

4. Look for a running process called wisptis.exe and end the process.

5. Launch Painter 12.


Additional steps might be necessary:
Please contact Wacom to get the latest driver for your Intuos/Cintiq tablet.
Please contact Wacom or Microsoft support for how to deal with this wisptis.exe, which causes problems with Wacom tablet drivers.

Note:
wisptis.exe is a pen input device tool for the Microsoft Tablet PC Platform. "WISPTIS" stands for "Windows Ink Services Platform Tablet Input Subsystem". wisptis.exe is installed on a system when installing Microsoft Office 2003, an Adobe product, or Journal Viewer via Windows Update.



Keywords: Painter 12, crash, welcome, screen, Wacom, tablet, wisptis.exe, 000011376

 

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